refund policy

Thank you for shopping with us! We hope you love your purchase, but if you are not completely satisfied, we’re here to help.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Items must be returned within [number] days of receipt.
• Items must be in their original condition, unused, and in the original packaging.
• Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Downloadable software products
• Some health and personal care items

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. 1. Contact our customer service team at [email/phone number] to request a refund.
2. 2. Provide your order number and details about the item you wish to return.
3. 3. Once approved, you will receive instructions on how to return the item.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

5. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

If you need to exchange an item, please contact us at [email/phone number] for assistance.

7. Contact Us

emil

phone

Thank you for your understanding